Do you own the words you speak or do you rent them?

Posted on by Peter Billingham in Blog Posts, Leadership, Public Speaking, Speech Writing | 8 Comments

Do you own the words that you speak?

Public Speaking Practice

Do You Own The Words You Speak?

Are you practiced?

  • Lawyers practice.
  • Doctors practice.
  • Engineers practice.
  • Architects practice.

Why don’t public speakers practice?

I’ve never understood why the majority of public speakers don’t practice. Ok, that may be a bit of a generalisation. It may be unfair to make that assumption. On the whole, it’s true. Argue with me if you like. I listen to lots of people speak, I get so frustrated when public speakers with outstanding content are unable to string words together in way that clearly, persuasively and inspiringly communicates the vision that hold within. They could do it, but they only rent the words. It take practice to own them. Read more

Could this be the most important point of communication in business?

Posted on by Peter Billingham in Blog Posts, Leadership | Leave a comment

Could this be the most important point of communication in business?

A Happy Telephonist

Could this be the most important point of communication in your business?

You may have given careful thought to the marketing of your business or organisation. It takes great effort and time thinking though the logo, brand and messaging. You may have designed a customer focused working environment with expensive designer chairs, leafy potted plants, freshly brewed fair-trade coffee and the latest magazines on fingerprint free glass tables. But if you fail to consider this one seeming simple question, you will have missed one of the most important point of communication questions you can ask.

It could be costing your business dearly without you even knowing it.

Could this be the most important point of communication in your business?


The question is this – who is going to answer the phone?

Get this wrong and all of the above effort could be for little benefit. Read more

How To Listen With Your Eyes

Posted on by Peter Billingham in Blog Posts, Leadership, Public Speaking | 4 Comments

How To Listen With Your Eyes

Listening

Perhaps the deepest kind of listening you can give another person, is to listen with your eyes.

To be fully heard is perhaps one of the greatest gifts that you can give another human being.

Free from any trace of manipulation, technique or tactic, being an effective communicator involves primarily listening, and perhaps the deepest kind of listening you can give another person, is to listen with your eyes.

I like to be heard

I like to speak too.

Some people say that I prefer the latter over the former, but deep down somewhere in my soul, I know when I have been heard. You do too. When someone listens to us with full attention, not just hanging off every word, but listening deeply to understand not only what we are saying, but also to understand the spaces between the words, we feel valued.

Everyone wants to feel valued. Read more